Cancellation Policy

(1) Cancellation: We will offer a 70% refund if cancellations are made before one week of the scheduled program. If cancellation is made based on the clients personal reasons with less than one week notice from the holiday camp date, we will not offer make up camps, or rescheduling dates, or refunds. (2) Absence: If the client chooses not to join in the program when the program is scheduled to run, the client shall not receive a voucher or refund for the unattended program. (3) Sickness: If the child is sick, the company will offer a voucher to attend an upcoming program at The Muddy School of the same value, subject to availability, within six months of the cancellation date, on receipt of a valid medical certificate. (The medical certificate should specify the number of days on which, and the nature of the sickness or injury on account of which, the child, cannot attend the program). (4) Change of date: Changes to your child’s registration for a day camp can be requested up to 48 hours in advance of your child’s originally booked camp—dependent on the availability of open spaces in the alternative age-appropriate day camps. No changes are possible within 48 hours of the start of a day camp. An administrative fee of HKD100 will be charged for any changes permitted. (5) Inclement Weather: In case of cancellation due to inclement weather, participants will be provided with a voucher equivalent to the paid amount on pro-rata basis, valid for 6 months. No refund will be provided.